• Great Portland Street 020 7436 8389
  • 25 Beak Street 020 7437 8881

Delivery

We offer free delivery on all orders over £10 for cards and £100 on frames inc.VAT, with the exception of some delivery areas.

Orders under £10  for cards and under £100 for frames  inc. VAT will attract a carriage charge which will be clearly displayed.

Delivery surcharges or exclusions may apply to the following:

Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man and Post codes:
BT.

If applicable, these surcharges will be advised to you once the order has been placed. You will be given the choice to pay any surcharge or cancel the order.
We reserve the right to cancel and refund any order where the delivery cost is prohibitively high.

We are unable to deliver to the following post codes:

GY, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV55, IV56, JE, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43, PH44, ZE.

We aim to process orders within 48 hours at the latest with non bespoke items and within 5 days on bespoke items.

Most of our deliveries are, however, made next working day after processing.

We will acknowledge your order by e-mail.

It is your responsibility to check the details carefully to ensure that they are correct, including the delivery address

If you are unhappy with any of the details please let us know immediately.

PLEASE NOTE:

Any request to re-route a parcel to an address other then the original delivery address may incur extra costs.

If a parcel is returned to us to due to a failed delivery then re-shipping costs may apply.

A further e-mail will confirm the intended delivery date.

Orders made up of different parts of our product range may be sent separately, and on different dates.

Sometimes delays may occur if stock is not available from our suppliers. Should this situation arise we will update you to ensure that this is unlikely to cause you a problem.

Most deliveries are made by carrier. A signature will be required for the goods.

You may authorise us to leave goods with a neighbour or somewhere on your property that you consider safe from theft or poor weather conditions. Any such arrangements are made at your own risk.

If the carriers are unable to deliver, then they will normally leave a card giving their contact details so that you can make arrangements with them for a suitable alternative date. They will often make a second attempt anyway, on the day after the first attempt, but are not duty bound to do so.

Any request to re-route a parcel to an address other then the original delivery address may incur extra costs.

If a parcel is returned to us to due to a failed delivery then re-shipping costs may apply.

Some parcels will be sent via Royal Mail who will leave a card if they are unable to deliver. This will give details of the sorting office from which you may collect the parcel.

We will not be liable for any delays in delivery. We advise you to order, allowing plenty of time to meet any deadline that you have.

Saturday deliveries can only be arranged in advance and attract a higher carriage charge.